In order to clear up the trouble bringing to you after buying our product, our company make a standard
and we will do our best to service for you.
1、The clause is only fit for mobile telephone products licensed by agents from Bluelans Company and its branch company.
2、Host product can be mended free within 12 months since you buying it.Others accessories(data wire、earphone、charger and so on) can be mended free within 3 months since buying it.
3、If there is some wrong with the phone using it normally , the phone authenticated by We can be replace with the product in accordance with the phone which have the some model or spec within 30 days since you buying it.
4、Within the time limit guaranteed ,We will be responsible for the phone by mending or replacing the returned product,besides, we don't charge for all the accessories and labor fee.However all the accessories、circuit boards or others equipment and parts will be taken back by We.
5、The product within the time limit guaranteed still enjoy the rest of the time limit guaranteed;
6、The consumer who need servcing must offer warrant or others information , for example,such as purchase date and address
7、The consumer need afford the fee of posting it to us repairing ,and We will afford the fee of posting it
8、It's beyond the range of free service caused following:
1) caused by factitious factors such as breaking 、lacerating outer appliance and so on.
2) caused by putting the phone in the unstandard environment,such as in high-temperature or wet
3) caused by water infiltrating or dipping in
4) caused by voltage or electricity which is in super high/low status
5) caused by uncorrectly use、installing or storage,knocked down by guaranteed
6) Uncorrectly installation of the label guaranteed and the serial number of the Host product or accessoried causes damage
7) caused by be out of range and using standard
8) caused by be out of service expire
9、if there is some wrong with your phone within expire,the methods following can help you
1)you can contact product dealer to mend it
2)you can let product dealer offer consultation service
3)if it need maintaining,Please tidy up the product needing mending,note: describe the malfunction phenomenon,and give clear indication of your name、contacting telephone and Email address ,then send it to the dealer to mend or replace.
10、 consumers need to replace components,parts,we will supply procurement costs to consumers and waive maintenance fees to replace damaged components for consumers for the product which doesn't meet the conditon of the free after-sales service or the product which is out of the expire of the free after-sales service.we will contact you before charging
11、checking periods of the product is a week,repairing periods of general malfunction is 15 days,in the nomal,We will finish servicing and post it to user within 15 days,but to the very serious damage phone , it need
30 days.If consumer need the phone badly in the course of service ,he can get the backup phone from the dealer according
to relevant ruler setted by We
12、Especially declare:
1) Please preserving your purchase prove and invoice.
2) Please back up the data of the phone timely if you want phone servicing or checking.
3) We have right to explain and edit the clauses above.
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